Customer Stories

Tuition Management

‘FACTS has made processing our tuition fees easier. Automating this process cut down on errors, making our operations more accurate and reliable, as well as improving our cash flow. We have noticed a considerable drop in errant fees making debt collection a far less onerous task.'

– Jim Lambie, Business Manager, Newstead Christian School, Newstead Tasmania

Plenty Valley Christian College implemented FACTS Tuition Management in 2019 and has benefited significantly from the process automation it delivers. The broader FACTS systems are clearly delivering on an exciting roadmap of change, and we have been delighted to be part of the journey.

– Peter Bain, Plenty Valley Christian College, Victoria, Australia

Archdiocesan Development Fund (QLD) – A best practice approach to tuition management

Independent Catholic schools within the Archdiocese of Brisbane were finding their paper-based tuition and fee processes to be time-consuming for administration and inconvenient for families. Implementing FACTS led to a reduction in overdue fees and an increase in automated payments…. Continue Reading →

Tuition Management

FACTS has been a game changer. It’s supported us to automate so many manual processes – from collecting payments to receipting. In addition to providing a much better experience for all users, FACTS has had a dramatic impact on our uncollected fees. At the end of our first year using FACTS, outstanding payments were at 2%, down from 4% the previous year. At the mid-point of 2023, we’re tracking at well under 1% of fees outstanding.”

– Leanne Cousins, Head of Finance, St Rita's College, Queensland AU

I love using FACTS. It’s intuitive, and the support team are excellent. It integrates seamlessly with Synergetic (our school management system) and lets us quickly reconcile all balances and accounts anytime. If there isn’t already a report that does what we want, the FACTS team is happy to create one for us.

– Lizzie Ciric, Finance Officer, St Rita's College, Queensland AU

FACTS has been a total game changer for King’s – it’s had a significant positive impact on both our finance team and our families. Our tuition fee management is now 100% paperless and largely automated, late payments have dropped dramatically and our debtor levels average below 3% throughout the school year.

– Darren McDonald, Business Manager, Kings Baptist Grammar School, South Australia AU

FACTS Tuition Management has significantly streamlined our financial onboarding of families and greatly reduced the parent interaction required to establish valid payment methods prior to school commencing.

– Jeff Lee, Finance Manager, All Hallows School, Queensland AU

Each school experienced exceptionally high family uptake of the FACTS platform – more than 90% of families signed up to an automated plan. The results were so impressive that the ADF formally partnered with FACTS in 2021 to offer our schools a trusted, proven tuition management solution.

– Megan Liddell, Manager – Operations, Innovation & Technology, Archdiocesan Development Fund, Queensland AU

St Rita’s College (QLD) – Improving the payments process and boosting fee collection

Looking to streamline and automate tuition fee management, St Rita’s College spoke to their local school network. After receiving glowing reviews from other schools, they decided to implement FACTS. Read how outstanding payments, cash flow forecasting, and the family experience… Continue Reading →

Tuition Management

King’s Baptist Grammar School (SA) – Enabling growth and elevating the family payment experience

Student enrolments at King’s Baptist Grammar School were steadily increasing, with plans for continued steady growth each year. The school recognised that there was a significant opportunity to streamline their payment process resulting in a better overall experience for families while reducing the workload of their administrative team.

Tuition Management

5 Challenges Schools Face Managing Tuition Payments Manually

In recent years, schools have embraced digital technology for education delivery. While they’re successfully going digital to improve learning outcomes, the opportunity to revolutionise the school business office technology isn’t always exploited. Many administrative teams are still stretched managing tasks… Continue Reading →

Tuition Management
Tuition and Financial Management

The importance of a robust tuition fee collection process as the cost of living soars

An increase in the cost of living means schools need to manage their tuition fees effectively with consideration to the needs of their families. It is important to communicate expectations clearly, manage hardship sensitively and provide easy ways for families to pay.

School Management Tuition Management
Education and Technology School Management Tuition and Financial Management