Student enrolments at King’s Baptist Grammar School were steadily increasing, with plans for continued steady growth each year. The school recognised that there was a significant opportunity to streamline their payment process resulting in a better overall experience for families while reducing the workload of their administrative team.
Historically, King’s had offered a range of payment options including direct deposit, direct debit, BPAY, cash and cheques. While this approach gave families great flexibility, it had several limitations – from the cost of manual reconciliation to a lack of financial visibility for both families and the school.
“The system has delivered everything it promised to. Implementation support was first-class, the rollover from one year to the next has been seamless, and the ongoing support is personal and responsive. I’m not sure how we would have managed our school fee collections into the future without FACTS,” Darren McDonald, Business Manager.