Effective November 1, 2016, RenWeb will no longer support Windows XP and Vista operating systems. 

What should I do? Please alert your IT systems administrator(s). 

What does this mean for you? A computer running Windows XP or Windows Vista will not be able to access any RenWeb product including RenWeb Desktop, RenWeb 1, Donor Connect, etc.

Why the change? We’re taking this step due to vulnerabilities found in the TLS 1.0 security protocol. And, unfortunately, Windows XP and Vista will not support protocols above TLS 1.0. Microsoft discontinued mainstream support for both Windows XP and Windows Vista and will not be releasing a fix to enable TLS beyond 1.0 in either operating system (source). For more technical information on the TLS 1.0 vulnerability, please click here.

We care about the security of our customers and their data. We understand this change will be inconvenient, but the risks of TLS 1.0 vulnerability are real. We encourage you to call us at 866-800-6593 with your questions and concerns.

Support hours (Phone and Chat) are Monday-Friday from 6:30 am – 7 pm CST – 866-800-6593