Customer Stories

Service to Parents

Plenty Valley Christian College implemented FACTS Tuition Management in 2019 and has benefited significantly from the process automation it delivers. The broader FACTS systems are clearly delivering on an exciting roadmap of change, and we have been delighted to be part of the journey.

– Peter Bain, Plenty Valley Christian College, Victoria, Australia

FACTS has been a total game changer for King’s – it’s had a significant positive impact on both our finance team and our families. Our tuition fee management is now 100% paperless and largely automated, late payments have dropped dramatically and our debtor levels average below 3% throughout the school year.

– Darren McDonald, Business Manager, Kings Baptist Grammar School, South Australia AU

FACTS Tuition Management has significantly streamlined our financial onboarding of families and greatly reduced the parent interaction required to establish valid payment methods prior to school commencing.

– Jeff Lee, Finance Manager, All Hallows School, Queensland AU

Each school experienced exceptionally high family uptake of the FACTS platform – more than 90% of families signed up to an automated plan. The results were so impressive that the ADF formally partnered with FACTS in 2021 to offer our schools a trusted, proven tuition management solution.

– Megan Liddell, Manager – Operations, Innovation & Technology, Archdiocesan Development Fund, Queensland AU

It was good to be able to offer an alternative. Some families were more inclined to trust a certified third-party with their credit card details than the school.

– Roger Craig, Samford Valley Steiner School, Wights Mountain, Queensland

King's Baptist Grammar School is the first school to use FACTS in Australia, and we are very glad we are. FACTS has allowed us to give transparency to our parents as well as much greater flexibility in terms of payment options. Parents now have the opportunity to match their payment cycle to their income. In addition, the school resources can be better used in dealing with the tough payer situations only. The support from FACTS during implementation was first-class. The reality is, I'm not sure how we would have managed our school fee collections into the future without FACTS. I have no hesitation in recommending them.

– Darren McDonald, Business Manager, King's Baptist Grammar School, Wynn Vale, South Australia